General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions apply to all treatments, dates, vouchers and other services of ThaiVital Massage & Therapy, Im langen Loh 282, 4054 Basel, Telefon +41 61 511 10 52, E-Mail info@thaivital.ch, hereinafter called «ThaiVital».

By booking an appointment, by telephone, online, via WhatsApp, personally or otherwise, the customer accepts these terms and conditions.

2. Benefits

ThaiVital offers wellness and massage treatments, as well as therapeutic and EMR-recognised massages where they are expressly booked as such and provided by suitably qualified therapists.

Wellness treatments are for relaxation and general well-being. They do not replace medical examination, diagnosis or treatment.

The scope of the treatment depends on the booked service, the available time and the individual situation of the customer. A particular treatment success is not due or guaranteed.

3. Schedule and duration of treatment

Agreed dates are binding. The treatment period begins at the reserved time and generally includes a short preliminary and follow-up consultation. In case of late appearance, the treatment time is reduced accordingly; the full price is due.

ThaiVital is entitled to cancel or postpone appointments for important reasons – especially in the event of illness, force majeure or unforeseen operational circumstances. Payments already made in this case will be fully refunded or charged on request for a replacement date.

4. Date cancellations and default fee

Cancellations or requests to reschedule must be made at least 24 hours before the appointment.

In the event of a subsequent cancellation, no-show or a significantly delayed appearance, ThaiVital may charge the full price of the booked treatment as a default fee.

The default fee is no longer applicable if the customer proves that ThaiVital has suffered no or much less damage.

5. Prices and payment

The prices published or agreed at the time of booking apply in Swiss francs (CHF).

Payment is made immediately after treatment, unless expressly agreed otherwise. Accepted payment methods are specified on site or in the booking process.

Vouchers are transferable, not redeemable against cash and valid for five years from the date of issue, unless a different arrangement is specified on the voucher.

6. Health information and participation obligations

Prior to treatment, ThaiVital informs the customer fully and truthfully about relevant health conditions, in particular acute complaints, injuries, operations, pregnancy, allergies, medications, diseases or medical treatment bans.

ThaiVital decides according to professional judgement whether a treatment is performed, adapted or rejected. If the health situation is unclear, a medical examination may be required prior to treatment.

Acute infectious diseases, fever, contagious skin diseases or similar symptoms must be reported before the appointment. ThaiVital can refuse or postpone treatment to protect all parties involved.

7. EMR recognised treatments and reimbursement

EMR-recognised treatments must be booked explicitly as therapeutic treatments. They are provided exclusively by Natcha Samphan. A medical history is required before the first therapeutic treatment.

Whether and to what extent costs are covered by an additional insurance depends on the individual insurance, the chosen insurance model and the respective benefit. The customer or the customer clarifies the cost acceptance before the start of treatment independently with his own health insurance.

A cost assumption by the insurance is not guaranteed by ThaiVital. Wellness treatments and dates booked online as wellness are generally not combustible as insurance.

8. Behavior in the studio

ThaiVital expects a respectful and appropriate approach. In the event of offensive, discriminatory, sexually suggestive, overt or otherwise inappropriate behaviour, treatment may be stopped immediately. In this case, the full treatment price is due.

ThaiVital is a professional massage and therapy studio. Sexual services are neither offered nor tolerated.

9. Liability

ThaiVital is only liable for damages caused by intentional or grossly negligent behaviour. Liability for slight negligence is excluded – to the extent permitted by law.

ThaiVital does not accept any liability for damage caused by incomplete or incorrect information provided by the customer or by the customer in health circumstances.

ThaiVital does not assume any liability for objects, valuables or wardrobe brought with it, as far as permitted by law.

10. Data protection

ThaiVital processes personal and health-related data exclusively in the context of treatment, appointment management, communication, billing and the fulfilment of legal obligations.

Further information on data processing can be found in the privacy policy at thaivital.ch.

11. Amendments to the General Terms and Conditions

ThaiVital can adjust these GTC at any time. The version published on the website at the time of booking is the most important.

12. Applicable law and place of jurisdiction

Swiss law applies exclusively. Where permitted by law, the courts of Basel-Stadt have jurisdiction.

Last updated October 2026