Privacy Policy

1. Responsible body

Responsible for processing your personal data is:

Natcha Samphan
ThaiVital Massage & Therapy
In the long Loh 282
4054 Basel, Switzerland
Telephone: +41 61 511 10 52
E-mail: info@thaivital.ch
Website: https://thaivital.ch

2. Principle

The protection of your personal data is important to us. We process personal data confidentially and in accordance with the Swiss Data Protection Act and, where applicable, the General Data Protection Regulation of the European Union (GDPR).

Personal data are all data relating to a specific or identifiable person. This includes, for example, name, telephone number, e-mail address, date details as well as information about your health.

3. What data we process

We process personal data in particular in the following cases:

  • when you visit our website;
  • if you make an appointment online, by telephone, via WhatsApp, by e-mail or personally;
  • if you contact us via a contact form, e-mail, telephone or WhatsApp;
  • if you are taking a treatment with us;
  • when you purchase or redeem a voucher;
  • if you leave us a review or interact with us via Google.

In particular, the following data can be processed:

  • Name, first name and contact details;
  • date of birth, where necessary for treatment;
  • date, booking and payment data;
  • Communication content;
  • information on complaints, pre-existing diseases, allergies, medicines, pregnancy or other health-related information;
  • data on treatment and history;
  • technical data when visiting the website, such as IP address, browser type, time of access and pages accessed.

4. Purpose of data processing

We process your data exclusively to the extent necessary, in particular for:

  • the appointment, implementation and follow-up of treatments;
  • the history and professional assessment of a treatment;
  • communication with you;
  • accounting and accounting;
  • the processing of requests and feedback;
  • the management of vouchers;
  • the safe and technically sound operation of our website;
  • the fulfilment of legal storage and information obligations;
  • the protection of our legitimate interests, for example in the enforcement or defence of claims.

Health data are treated particularly confidentially and only if they are required for the desired therapeutic treatment.

5. Appointment booking via Setmore

For the online booking we use the service Setmore. When you book an appointment online, the data you enter – in particular name, contact details, desired treatment, appointment and, if necessary, notifications – will be transmitted to Setmore and processed there for appointment management.

The processing takes place exclusively for the processing of your booking and for communication about your appointment. Please also note the Privacy Policy of Setmore.

6. Contact by phone, e-mail and WhatsApp

If you contact us by phone, e-mail or via WhatsApp, we will process the information provided by you to process your request and the appointment organization.

When contacting WhatsApp, data processing is additionally carried out by WhatsApp or WhatsApp. Meta according to their own data protection regulations. Please do not send detailed health data or particularly confidential information via WhatsApp.

7. Transfer to third parties

We only pass on personal data if this is necessary for the provision of our services, if you have consented, if there is a legal obligation or if we are entitled to do so.

Beneficiaries may in particular be:

  • providers of online appointments;
  • IT, hosting and support service providers;
  • payment service providers;
  • trust, accounting or legal advice services;
  • Authorities or insurance companies, if there is a legal obligation or your express consent.

Service providers only process data within the scope of their respective performance and with due regard for appropriate data protection and security requirements.

8. Data transmission abroad

Individual service providers, in particular providers of online services and communication platforms, can also process data outside Switzerland or the European Union. In such cases, we pay attention to adequate data protection guarantees or base the transmission on a legally permissible basis.

9. Cookies and technical data

Our website uses technically necessary cookies and similar technologies. These are necessary to ensure that the website can be provided safely and functionally, for example for booking appointments or your cookie settings.

We use non-essential cookies or similar technologies, for example to measure website traffic or embed external content, only with your consent through the cookie banner. You can withdraw or change that consent at any time for future use through the cookie settings.

10. Google Company Profile and Reviews

ThaiVital is represented on Google and other public platforms. If you publish a review there or interact with our company profile, the privacy policy of the respective platform operator will also apply.

We have no influence on data processing through these platforms.

11. Storage period

We only keep your personal data for as long as this is necessary for the respective purpose or there are statutory retention obligations.

In particular, treatment, history and billing data may be retained for as long as is necessary for the documentation, billing, the maintenance of claims or due to legal requirements. After that, the data will be deleted or anonymized.

12. Data security

We take appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, alteration or disclosure.

Access to health-related data is restricted to persons who need this data for treatment or documentation required by law.

13. Your rights

In particular, you have the right to:

  • to request information on whether and what data we process about you;
  • request the correction of incorrect data;
  • to request the deletion of your data, insofar as there is no legal obligation to retain them;
  • to demand restriction or opposition to data processing;
  • withdraw any consent granted at any time with effect for the future;
  • if applicable, to request the issuance or transmission of your data.

To exercise your rights, please contact us at info@thaivital.ch.

You also have the right to complain to the Federal Data Protection and Public Relations Officer (EDÖB).

14. Changes to this Privacy Policy

We can adjust this Privacy Policy at any time. The version published on our website applies.

Last updated October 2026